Assessment of IT Governance of Bakti Internet Access Program Based on the COBIT5 Framework : Case Study: Balai Latihan Kerja Kendari

The Universal Service Obligation (USO) program mandated by the Ministry of Communication and Information (KOMINFO) through the Badan Aksesibilitas Telekomunikasi dan Informatika (Bakti) is the foundation of the Internet Access Program for underdeveloped regions, frontier and outermost regions in Indonesia. The Internet Access Program aims to reduce the gap in understanding information and communication technology (ICT) between rural and urban areas. With the amount of technology investment costs managed in this program, it is necessary to standardize information technology governance in the implementation of this program, so the objectives can be realized. In this research, information technology governance system will be developed that refers to international standards COBIT 5. Case studies were carried out at one of the target locations of the Internet Access program at BLK Kendari with the assessment of the current capability level, gap analysis, risk analysis, and proposed recommendations. The proposed recommendations are expected to be able to help program management so that the goal of using information technology to form IT-based communities can be achieved.