Workflow management systems for financial services

This paper describes the application of workflow management systems in an Italian bank. Under a changing competitive and financial situation, the bank had to react by redesigning its market-oriented business processes. Customer related credit processes have been analyzed using a method based on a client/supplier model. The credit management process was the target for a workflow-based reporting system. The system copes with events in the daily appearance of overdrafts on current accounts which have to be managed by the agency director and the branch’s staff. The reporting system developed is part of a global change from the centralized into a distributed credit management information system based on a clienthcrver architecture. The functional architecture for workflow management technology defines how to integrate the diffenimt functional modules (message handling, data management and document management), and in particular, mainframe EDP with end user computing.