{"title":"服务质量对客户满意度的影响","authors":"Anita Librianty, R. Yuliarto","doi":"10.37470/1.21.1.138","DOIUrl":null,"url":null,"abstract":"The purpose of this research is to examine the influence of obedience and compensation to performance at the office of the regional secretariat of Pontianak. The sample was 70 employees. The data was collected through questionnaire and analyzed with multiple linier regression. The result showed that obedience has a positive significant relationship to performance, while compensation didn’t have relationship to performance at the office of the regional secretariat of Pontianak.","PeriodicalId":309588,"journal":{"name":"Jurnal Ilmiah Aset","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2019-04-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. PLN (Persero) Rayon Jawi Pontianak\",\"authors\":\"Anita Librianty, R. Yuliarto\",\"doi\":\"10.37470/1.21.1.138\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The purpose of this research is to examine the influence of obedience and compensation to performance at the office of the regional secretariat of Pontianak. The sample was 70 employees. The data was collected through questionnaire and analyzed with multiple linier regression. The result showed that obedience has a positive significant relationship to performance, while compensation didn’t have relationship to performance at the office of the regional secretariat of Pontianak.\",\"PeriodicalId\":309588,\"journal\":{\"name\":\"Jurnal Ilmiah Aset\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-04-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Jurnal Ilmiah Aset\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.37470/1.21.1.138\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Jurnal Ilmiah Aset","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.37470/1.21.1.138","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada PT. PLN (Persero) Rayon Jawi Pontianak
The purpose of this research is to examine the influence of obedience and compensation to performance at the office of the regional secretariat of Pontianak. The sample was 70 employees. The data was collected through questionnaire and analyzed with multiple linier regression. The result showed that obedience has a positive significant relationship to performance, while compensation didn’t have relationship to performance at the office of the regional secretariat of Pontianak.
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