质量管理体系在南非中小微企业的实施

Silima Tshenzhemo Neo, Sambil Charles Mukwakungu, Alice Kabamba Lumbwe, N. Sukdeo
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引用次数: 1

摘要

本研究旨在衡量实施质量管理体系(QMS)对南非中小微企业(SMEs)的影响。本研究的结果是通过制定问卷和访谈问题。本研究采用混合方法。共有15位企业主参与了这项研究。研究结果表明,很少有企业主在其业务中实施了质量管理体系。其他企业在实施质量管理体系方面面临挑战。本研究还表明,在小微企业中成功实施质量管理体系可以确保减少浪费和成本,超出客户期望,并改善对流程的控制。研究进一步表明,质量管理体系可以改善中小企业与客户的关系,并有助于制定合理的决策。这项研究的重要性在于它能够展示,特别是从南非中小企业的角度来看,实施质量管理体系的影响和重要性。未来的研究应考虑将调查对象扩大到全国范围,以从国家层面来看调查结果。
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Quality Management System Implementation in The South African Small, Medium and Micro Enterprises
This study aims to measure the impact of implementing a Quality Management System (QMS) on Small, Medium and Micro Enterprises (SMEs) in South Africa. The results of this study were achieved by developing a questionnaire and interview questions. This study used a mixed methods approach. A total of 15 business owners participated in the study. The research findings indicate that few business owners have implemented QMS in their businesses. Others have challenges in implementing QMS. This research also reveals that a successful QMS implementation in small and micro enterprises ensures wastage and cost reduction, exceeding customer expectations, and improved control of processes. The study further indicates that QMS can improve the relationship of SMEs with their customers and help with sound decision making. The importance of the study dwells in its ability to show, particularly from the South African SMEs' perspective, the impact and importance of implementing QMS. Future study should consider expanding the respondent pool to a national scale to look at what findings indicate from a national level.
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