Implementation of Regional Regulation No.11 of 2011 Concerning Business Service Retribution at the Transportation Departmen of Pandeglang Regency

AbstactOne source of local revenue is derived from regional retribution, so to maximize it, the Pandeglang District Government has issued Regional Regulation Number 11 of 2011 concerning Business Service Retribution. This business service levy is regional retribution which is a potential regional levy to finance the implementation of regional government. Regional levies are collected as payments for certain services. This study uses a qualitative research method with a descriptive approach that aims to find out how the implementation of regional regulations on service fees in Pandeglang district is implemented. The technique of data collection is done by interviewing informants who have been self-determined by the researcher using a purposive sampling model, then direct observation of researchers at the Department of Transportation of Pandeglang Regency to better know the real conditions in the field, as well as study documentation as a complement to the data secondary in this study. Policy implementation is a complex activity with so many factors that influence the success of a policy implementation. Implementation of Regional Regulation No. 11 of 2011 concerning Business Service Retribution by the Department of Transportation, Communication and Information in Pandeglang Regency is the process of realizing the Business Services program by the Department of Transportation of Pandeglang Regency so that it shows the results in the form of Regional Original Income (PAD). In addition, the implementation of these regional regulations also if implemented properly, will affect public satisfaction and increase local revenue through the regional tax levy sector. The results of the study show that this regional regulation has been implemented well but is still not optimal. This can be seen from the lack of maximum service fees and business services carried out by the Department of Transportation, and the potential for retribution that is considered very potential cannot be fully maximized by the Pandeglang district government.