Emotional intelligence factors helping teachers cope with emotionally tense situations and enhancing effective pedagogical communication

In this paper, we focus on the relationship between emotional and social intelligence and pedagogical communication, which significantly affects both the effectiveness of pedagogical communication and the atmosphere in the school classroom. These are two important phenomena whose relationship cannot be underestimated. The ability of meaningful and effective communication is a basic requirement for the teacher’s personal characteristics as well as for the teaching profession. Equally important for the teacher’s work are the emotions from the quality of which the teacher’s behaviour towards the students derives. For this reason, the teacher needs to be equipped with developed and cultivated emotional intelligence that the empathetic and sensitive approach to each student requires. The aim of the paper is to find factors that help teachers to cope with emotionally tense situations and thus benefit effective pedagogical communication. It is also necessary to mention the ways in which effective communication affects both the class atmosphere and climate of the class and school. The method of grounded theory was used in this research.