Catherine Kelley, E. A. Bosman, N. Charness, Melvin A. Mottram
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Reliability of User Proficiency Measurement Technique
An important goal of human-computer interaction research is the reliable measurement of user performance. Although a fair amount of attention has been devoted to assessing the reliability and validity of paper-and-pencil measures of user satisfaction and other components of usability, reliability statistics for performance measures are rarely presented. Issues in reliability assessment of performance measures are discussed, and the reliability analysis of a scoring scheme used in our work is presented.