用户熟练度测量技术的可靠性

Catherine Kelley, E. A. Bosman, N. Charness, Melvin A. Mottram
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引用次数: 2

摘要

人机交互研究的一个重要目标是用户性能的可靠测量。虽然相当多的注意力已经投入到评估用户满意度和其他可用性组成部分的纸笔测量的可靠性和有效性,但很少提出性能测量的可靠性统计。讨论了性能指标可靠性评估中的一些问题,并对我们工作中使用的一种评分方案进行了可靠性分析。
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Reliability of User Proficiency Measurement Technique
An important goal of human-computer interaction research is the reliable measurement of user performance. Although a fair amount of attention has been devoted to assessing the reliability and validity of paper-and-pencil measures of user satisfaction and other components of usability, reliability statistics for performance measures are rarely presented. Issues in reliability assessment of performance measures are discussed, and the reliability analysis of a scoring scheme used in our work is presented.
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