通向最佳实践的评估:协调研究和工业中的对话评估

Tim Paek
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引用次数: 21

摘要

对话评估在研究和行业中采用了不同的方法。虽然研究人员一直在寻找可比较的评估指标,以便对不同任务和领域的不同系统进行比较,但行业工程师主要关注的是最佳实践,并为客户提供投资回报。在本文中,我们认为寻找可通约性指标的问题也适用于商业评估,并批判性地调查了可通约性的四个候选指标。最后,鉴于候选度量标准所面临的问题,我们提倡基于统计元分析的对话评估协作议程,以便从任何评估度量标准中经验地建立最佳实践。
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Toward Evaluation that Leads to Best Practices: Reconciling Dialog Evaluation in Research and Industry
Dialog evaluation is approached in different ways by research and industry. While researchers have sought commensurable evaluation metrics that allow for comparison of disparate systems with varying tasks and domains, industry engineers have focused mostly on best practices and delivering a return-on-investment to customers. In this paper, we contend that the problem of finding commensurable metrics also applies to commercial evaluation, and critically survey four candidate metrics for commensurability. Finally, in light of the problems faced by the candidate metrics, we advocate a collaborative agenda for dialog evaluation based on using statistical meta-analysis for empirically establishing best practices from any evaluation metric.
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