R. Clemente, M. Bartoli, M. Bossi, G. D'Orazio, Giuseppe Cosmo
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Availability SLA is the availability value that a Network Operator guarantees to its customers when offering a communication service. This paper investigates the linkage between network/connection availability and availability SLA, suggests a method to define availability SLA and to control the associated non-complying risk, and provides some examples of availability SLA reckoning.