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引用次数: 0

摘要

作者探讨了为什么发展以质量为导向的文化的过程是如此痛苦的困难,需要多年的强有力的领导和集中的努力,并且必须让组织中的每个人都参与进来。本文提供了在许多组织中应用的全面质量管理的简短总结作为背景。T.库恩在《科学革命的结构》中描述的范式转移概念被应用。对工程师在执行组织分配的任务时的困境的描述揭示了许多影响他成功完成项目能力的隐藏因素。必须进行广泛的组织工作来支持TQM的更多技术方面。
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TQM-why is this so hard?
The author explores why the process of developing a quality-oriented culture is so painfully difficult, requires years of strong leadership and focused effort, and must involve everyone in the organization. A short summary of total quality management as applied across many organizations is provided as background. T. Kuhn's concept of paradigm shifts described in The Structure of Scientific Revolutions is applied. A description of an engineer's dilemma in carrying out an assignment made by his organization reveals the many hidden factors that influence his ability to complete the project successfully. Extensive organizational work must be done to support the more technical aspects of TQM.<>
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