Agent-based support for communication between developers and users in software design

Research in knowledge-based software engineering has led to advances in the ability to specify and automatically generate software. Advances in the support of upstream activities have focussed on assisting software developers. We examine the possibility of extending computer-based support in the software development process to allow end users to participate, providing feedback directly to developers. The approach uses the notion of "agents" developed in artificial intelligence research and concepts of participatory design. Namely, agents monitor end users working with prototype systems and report mismatches between developers' expectations and a system's actual usage. At the same time, the agents provide end users with an opportunity to communicate with developers, either synchronously or asynchronously. The use of agents is based on actual software development experiences.<>