DESARROLLO DEL SISTEMA DE GESTIÓN DE CALIDAD BASADO EN LA NTC ISO 9001: 2015 PARA EMPRESAS DE METROLOGÍA Y CALIFICACIÓN - ESTUDIO DE CASO MS SINERGY SAS

In order to structure the Quality Management System in accordance with the requirements established by NTC ISO 9001: 2015 for companies in the qualification and metrology sector, a qualitative research has been carried out, the outcome of which show that its development results in benefits focused on the continuous improvement of processes and the reduction of nonquality costs, increasing the control and evaluation of business activities, at the same time, it allows to have a greater participation in the market, making companies visible to the type of industries that provide their services; For the present case, the pharmaceutical is the main one, which as a result of the current health situation, has shown a boom with respect to the demand in the quality of drugs used to combat all types of diseases; enforcing the standardization of documentation according to current regulations, compliance is increased by 95%, in accordance with the requirements of the standard.