Critical success factors for developing building maintenance strategies: A case of Namibia

Critical success factors (CSFs) are factors that dictate the successful accomplishment of an organization's vision, mission and strategy, if performed exceptionally well. The aim of the current research was to develop a rank ordering of CSFs of building maintenance for the Part I municipalities in Namibia. A questionnaire survey and interviews were used to invite respondents (managers, supervisors and maintenance planners) to rate the importance of CSFs identified through literature review Factor analysis was used to reduce the ranked CSFs from 37 to 13 manageable factors, which includes: top management support, familiarity with the local building maintenance practice, and other maintenance related plans. The research has also identified components of the current maintenance management process that require improvement. These includes the maintenance policy, strategy, quality standards and resources; employee training, computerized maintenance management systems. A framework was then developed for the implementation of CSFs of building maintenance for the local Governments in Namibia.