大学图书馆在线服务,以及廖内科维-19大流行学生满意度的态度

Thamrin Hasan, A. Bachrun Rifa'i
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摘要

本研究的目的是确定在线图书馆服务和态度对学生满意度的影响。部分地或同时地。运用相关技术的调查方法。调查对象是来自20所大学的300名学生,采用配额抽样方法。研究工具采用问卷调查、李克特量表模型。使用的数据分析技术是描述性统计分析技术和推理统计。结果表明:(1)网络服务对学生满意度有影响,相关系数(r)为0.275。这表明这种关系的强度水平很弱。而决定系数R平方(r2)为0.073。这意味着变量X1对Y的影响只有7.30%。(2)学生态度对满意度没有影响,相关系数(r)为0.005。这表明这种关系的强度非常弱。决定系数是R²(r2) 000。这意味着变量X2对Y没有影响(0.00%)。(3)在线图书馆服务与态度同时对学生满意度有影响,多重相关系数(R) = 0.271。这表明,这种关系的强度水平同时也很弱。决定系数R方为0.073,即变量X1和X2同时对学生满意度的影响仅为7.30%。本研究的结果对在线图书馆服务的改进和改进非常有用,特别是在廖内省COVID-19大流行期间。本研究的结论表明,如果只从在线服务和态度两个方面来看,学生满意度无法得到很好的满足。
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Layanan Daring Perpustakaan Perguruan Tinggi dan Sikap Terhadap Kepuasan Mahasiswa Pada Masa Pandemi COVID-19 di Provinsi Riau
The purpose of this study was to determine the effect of online library services and attitudes on student satisfaction. Either partially or simultaneously. Using a survey method with correlational techniques. Respondents were 300 students taken from 20 universities, using quota sampling technique. The research instrument used a questionnaire, Likert scale model. The data analysis technique used is descriptive statistical analysis techniques and inferential statistics. The results showed that: (1) There was an effect of online services on student satisfaction, with a correlation coefficient (r) of 0.275. This shows that the strength level of the relationship is weak. And the coefficient of determination R Square (r2) 0.073. This means that the effect of variable X1 on Y is only 7.30%. (2) There is no influence of student attitudes on satisfaction, the correlation coefficient (r) is 0.005. This shows the level of strength of the relationship is very weak. And the coefficient of determination R Square (r2) 0,000. This means that the variable X2 has no effect on Y (0.00%). (3) There is an effect of online library services and attitudes simultaneously on student satisfaction, with a multiple correlation coefficient (R) = 0.271. This shows that the level of strength of the relationship is simultaneously weak. The coefficient of determination R Square is 0.073, which means that the simultaneous influence of the variables X1 and X2 on student satisfaction is only 7.30%. The results of this study are very useful for the improvement and improvement of online library services, especially during the COVID-19 pandemic in Riau Province. The conclusion of this research shows that student satisfaction cannot be fulfilled properly if only seen from the aspects of online services and attitudes.
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