电子商务用户购买决策的决定因素:信任、安全、价格、服务质量和风险感知的重要性

Nursani, Muhammad Rizkan, Nur Faiza, M. Akbar, Indonesia Nursani
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引用次数: 0

摘要

本研究的目的是确定信任、安全、价格、服务质量和风险感知对Shopee电子商务用户购买决策的影响。这是一项定量研究,使用通过谷歌表格分发的问卷的数据收集技术,样本量为100名受访者,使用SPSS版本23进行处理。数据分析采用多元线性回归。假设检验结果表明:(1)信任影响购买决策;(2)安全性影响购买决策;(3)价格不影响购买决策;(4)服务质量不影响购买决策;(5)风险感知影响电子商务消费者通过Shopee网站的购买决策。信任
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Determinants of Purchase Decisions among E-commerce Users: The Significance of Trust, Security, Price, Service Quality, and Risk Perception
The objective of this study is to determine the influence of Trust, Security, Price, Service Quality, and Risk Perception on Purchase Decisions of E-commerce users through Shopee. This is a quantitative study using a data collection technique of a questionnaire distributed through Google form with a sample size of 100 respondents processed with SPSS version 23. The data analysis uses multiple linear regression. The results of the hypothesis test show that: (1) trust affects purchase decisions; (2) security affects purchase decisions; (3) price does not affect purchasing decisions; (4) service quality does not affect purchasing decisions; and (5) risk perception affects purchase decision of E-commerce consumers through the Shopee website.Trust
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