品牌形象,品牌信念,以满足AQUA产品品牌的忠诚度

Nur Sakinah, Dadang Suhardi
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引用次数: 2

摘要

本研究旨在找出AQUA产品的品牌形象和品牌信任对品牌忠诚度的影响。本研究对象为昆宁安区AQUA的消费者,数据采用问卷调查法收集。本研究采用目的性抽样技术,本研究的样本为100名受访者,使用区间量表的测量量表。本研究的分析方法是描述性和定量的方法验证,包括效度和信度,经典假设检验,通过F检验,T检验和决定系数(r2)进行假设检验。采用多元线性回归方法对数据进行分析。本研究的所有测试均使用SPSS (Statistical Package for the Social Science) 21.0版计算机程序形式的测量仪器。基于本研究的结果,得出品牌形象对品牌忠诚有正向影响且显著的结论;品牌信任对品牌忠诚有正向影响且显著,品牌形象和品牌信任对品牌忠诚也有正向影响且显著。
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CITRA MEREK, KEPERCAYAAN MEREK DALAM MEWUJUDKAN LOYALITAS MEREK PRODUK AQUA
This research aims to find out the brand image and brand trust towards brand loyalty of AQUA product. The population of this research is the consumer of AQUA in Kuningan district and the data are collected by questionnaire technique. The purposive sampling technique is applied in this research while the sample of this research is 100 respondents using measurement scale of interval scale. The analysis method in this research is descriptive and verification with quantitative approach that cover validity and reliability, classic assumption test, hypothesis testing through F test, T test and determination coefficient (R 2 ). The technique of data analysis is gained by the use of multiple regression linear. All tests on this research use a measured instrument in the form of computer program SPSS (Statistical Package for the Social Science) version 21.0. Based on the result of this research, it is concluded that the brand image has positive influence and significant towards brand loyalty ; brand trust has positive influence and significant towards brand loyalty as well as both of brand image and brand trust have also positive influence and significant towards brand loyalty.
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