2019冠状病毒病(COVID-19)背景下卫生人员的组织氛围和紧急移动护理服务(SAMU)服务的用户满意度,Piura 2021

Fernanda Belén Guerra Elera, Ricardo Aldo Lama Morales, Marco Sergio Guerra Delgado, Rosario Nelly Elera Ojeda
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摘要

目的:了解新冠肺炎疫情背景下移动急救服务(SAMU)辅助下医护人员组织氛围与用户满意度的关系。材料和方法:采用李克特量表调查80名卫生保健工作者评估组织氛围,110名SAMU用户评估其满意度和是否符合选择标准。调查有一部分是针对SAMU工作人员的,另一部分是针对SAMU用户的。结果:在所有医护人员中,男性占51.3%,平均年龄32.65±6.8%,注册护士占32.50%,医生占31.30%。在所有用户中,54.5%是男性,平均年龄58.78±20.97岁,57.3%没有合并症,84.5%使用过一次服务。组织氛围及其维度显示健康结果(96.58 +/- 3.21)。大多数SAMU用户(51.60%)满意(57/110),38.20%(42/110)表示一般满意,10.20%(11/110)表示不满意。关于组织氛围与SAMU用户满意度之间关系的主要假设得到证实(p < 0.005)。此外,这五个维度与用户满意度之间存在一定的关系。结论:皮乌拉市SAMU医护人员的组织氛围与SAMU用户满意度之间存在一定的关系。与卫生部制定的工具相比,组织气氛及其各方面显示出良好的结果。大多数患者对所接受的护理感到满意,最常见的合并症是高血压和2型糖尿病。版权所有©La revista。秘鲁圣马丁大学。
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Clima organizacional del personal de salud y satisfacción de usuarios atendidos por Servicio de Atención Móvil de Urgencia (SAMU) en el contexto COVID-19, Piura 2021
Objective: To determine the relationship between the organizational climate among healthcare personnel and the satisfaction of users assisted by the Mobile Emergency Care Service (SAMU) in the context of COVID-19, Piura. Material(s) and Method(s): A Likert-scale survey was administered to 80 healthcare workers to assess the organizational climate and 110 SAMU users to assess their satisfaction level and whether they met the selection criteria. The survey had one section addressed to SAMU workers and another one to SAMU users. Result(s): Out of all healthcare personnel, 51.3 % were men with an average age of 32.65 +/- 6.8 % years, and there were more registered nurses (32.50 %) than doctors (31.30 %). Out of all users, 54.5 % were men with an average age of 58.78 +/- 20.97 years, 57.3 % had no comorbidities and 84.5 % used the service once. The organizational climate and its dimensions showed healthy outcomes (96.58 +/- 3.21). Most SAMU users (51.60 %) were satisfied (57/110) while 38.20 % (42/110) were moderately satisfied and 10.20 % (11/110) showed dissatisfaction. The main hypothesis concerning the relationship between the organizational climate and the satisfaction of SAMU users (p < 0.005) was confirmed. Moreover, there was a relationship between the five dimensions and the satisfaction of users. Conclusion(s): There is a relationship between the organizational climate among SAMU healthcare workers and the satisfaction of SAMU users in Piura. The organizational climate and its dimensions, compared to the instrument developed by MINSA, showed healthy outcomes. Most patients were satisfied with the care received and the most frequent comorbidities were hypertension and type 2 diabetes mellitus.Copyright © La revista. Publicado por la Universidad de San Martin de Porres, Peru.
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