Factors Influenced Healthcare Service Delivery During COVID-19 Pandemic: A Case Study in Cicalengka, Indonesia

Since the enactment of the restriction in 2020, Puskesmas Cicalengka has been faced numerous healthcare delivery problems, which led to the failure of achieving the target of the healthcare program. It is important to identify the factors which caused the healthcare problems to compose a plan for years to come. Identification can be accomplished using a logic model framework consisting of input, process, output, and environment. This study was conducted to identify the input factors that play the roles in healthcare service delivery output in Puskesmas Cicalengka during the COVID-19 pandemic in 2020. This study was conducted as a qualitative study using a case study design. The study was done by analyzing related documents, observing and interviewing staff. Data was collected in March 2021. The result shows that Puskesmas was once closed in April 2020 due to the pandemic. In May 2020, Puskesmas reopened and started to provide healthcare services by following the new regulation from the Ministry of Health. The input factors which affected healthcare delivery in Puskesmas Cicalengka during the pandemic of COVID-19 in 2020 were man, money, material, methods, minutes, and information. Machine was the only factor that did not affect healthcare delivery since it was in good condition. Further research must be completed with quantitative research to reach a comprehensive point of view.