服务透明度和服务控制对竞争力的影响

B. Al Kurdi, M. Alshurideh, Hevron Alshurideh
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引用次数: 0

摘要

成功的商业组织只是专注于他们的目的、使命、愿景和目标,他们建立了开放的商业实践来满足他们的客户,并通过提供卓越的客户服务和未来方向来获得与竞争对手竞争的最佳机会。企业的基本组成部分是所有层面的透明度,这有助于公司为其商业和住宅解决方案赢得大量消费者的信心。这些企业不断评估竞争对手的创新商业策略和客户成功率。为了提供基于文献的证据,对服务透明度和服务控制对竞争力的影响的理解进行了系统的综述。
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IMPACT OF SERVICE TRANSPARENCY AND SERVICE CONTROL ON COMPETITIVENESS
The successful business organizations simply concentrated on their purpose, mission, vision, and goals, and they established open business practices to quench their clients and get the best opportunities to compete with their competitors by offering superior customer service and future orientations. The foundational component of businesses is transparency at all levels, which helps the company gain a significant amount of consumer confidence for both its commercial and residential solutions. These businesses continually assess their rivals' innovative business strategies and client success rates. A systematic review is embracing the research to improve understanding of the impact of service transparency and service control on competitiveness in order to present the literature-based evidence.
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