咨询和业务流程管理领域的趋势和挑战

M. Kopytko, M. Veresklia
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引用次数: 1

摘要

本文在分析服务业演变的基础上,考察了咨询活动的科学和理论基础,突出了咨询的结构、类型以及咨询服务需求的原因等方面。在科学研究的过程中是采用分析、综合、分组等方法确定的,形成了咨询服务需求在世界范围内传播的条件。确定了现代企业中出现的问题和商业环境中不确定性的显著程度,这给管理者带来了不确定性,需要寻求帮助。管理咨询的迅速发展也是由于缺乏商定的标准(与法律或会计等类型的咨询相反),这使得几乎任何专家,甚至在这方面有一点知识,都可以进行咨询。今天,在亚洲、印度和东欧,有一种被美国和欧洲咨询市场殖民化的趋势。由于这种地缘政治,领先的咨询公司获得了超过三分之一的利润。最近,社会和公共部门的咨询变得有吸引力和有利可图。该研究的重点是世界咨询领域的竞争水平。因此,咨询的有效性直接取决于特定咨询师的个人参与和专业精神。在这方面,咨询人和客户的相互了解和富有成效的合作就显得尤为重要。分析了企业需要外部业务顾问参与所面临的问题、趋势和挑战,以及咨询公司在活动过程中所伴随的问题。分析强调了管理业务单位过程的特殊性,以及对经济实体经济安全水平的影响。
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TRENDS AND CHALLENGES IN THE FIELD OF CONSULTING AND BUSINESS PROCESSES MANAGEMENT
The article, based on the analysis of the evolution of the service sector, examines the scientific and theoretical foundations of consulting activities, highlighting aspects of the structure, types of consulting, as well as the reasons for the demand for consulting services. In the process of scientific research is determined by the use of methods of analysis, synthesis, grouping, formed the conditions for the spread of demand for consulting services in the world. It is determined that the problems that arise in modern enterprises and the significant level of uncertainty in the business environment, which causes uncertainty for managers, necessitate seeking help. The rapid progress of management consulting is also due to the lack of agreed standards (as opposed to such types of consulting as law or accounting), which allows almost any specialist, even a little knowledgeable in this matter, to consult. Today, there is a trend of colonization by American and European consulting markets in Asia, India and Eastern Europe. Thanks to this geopolitics, leading consulting firms receive more than a third of their profits. Recently, counselling in the social and public sectors has become attractive and profitable. Significant attention in the study is focused on the level of competition in the field of consulting in the world. Therefore, it is determined that the effectiveness of counseling directly depends on the personal participation and professionalism of a particular counselor. In this regard, the mutual understanding of the consultant and the client and their fruitful cooperation become especially important. The problems, tendencies and challenges faced by enterprises that require the involvement of external business consultants are analyzed, as well as the problems that accompany consulting companies in the process of activity. The analysis emphasized the peculiarities of the process of managing business units, as well as the impact on the level of economic security of economic entities.
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