authenticity

Speak in plain and understandable language, rather than in educational jargon. Talk about the personal experiences and values that motivate them, rather than their professional credentials and expertise. Speak and interact in ways that are sincere, compassionate, and heartfelt, rather than aloof, reserved, and bureaucratic. Act in ways that are consistent with their expressed values, rather than claiming to hold values that are inconsistent with their actions. Take personal responsibility for addressing problems that arise, rather than placing blame on official policies, administrative procedures, or other people. Acknowledge what they don’t know or understand something, rather than pretend to possess knowledge they don’t have. Listen to others attentively and respectfully, rather than interrupting them or speaking over them. Make attempts to understand and appreciate different cultures and perspectives, rather than act on assumptions, biases, and stereotypes. Are candid and forthcoming about uncomfortable or embarrassing facts, instead of dodging questions, speaking evasively, or downplaying negative implications.