HOW TO DEVELOP AN EFFECTIVE PRODUCT TRAINING? DESIGN FOR SIX SIGMA APPLICATION CASE

Design for Six Sigma – DFSS – approach through the years has proven to be effective in development of products and processes. Method has originated in industry being successful in automotive, aviation, machine construction and other sectors. However, the paper describes usage of design for Six Sigma methods and tools in a unique field – to develop successful and effective product training. IDDOV approach, applied with this regard, helps, among others, to understand and classify customer requirements, select proper design, verify the results from pilot testing and recommend process owner optimized service. Presented material provides evidence that Design for Six Sigma is an effective tool also in the case of training development. Moreover, the universality of DFSS methodology makes it relevant for any application area with this regard. Described approach, proving universal usage of DFSS methods and tools, is relevant for any development team in the field of training design.