Challenges in the Development of a Global Software User Interface by Multicultural Teams: an Industrial Experience

The process of creating a global system to support the maintenance of devices is a great challenge, due to the amount of aspects involved, such as performance, security, communication, and user experience. This tends to become even more complex when the development team is multicultural and located in several countries. Therefore, this paper presents and discusses the development trajectory, as well as the challenges and overcome during the process of creating RETAS (Runtime Evaluation and Trend Analysis Service), that is an interactive platform for the execution and visualization of automated tests on smartphones. We discuss the challenges of design, implementation, and project organization of industry point of view. Besides, we show aspects of validation of the user experience and usability in the global application context. The discussions demonstrate a learning roadmap for global maintenance applications context.