在iso9001:2015方面处于领先地位

R. Wolniak, W. O. I. Z. Z. P. Politechnika Śląska
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引用次数: 9

摘要

本文的目的是分析在实施和管理ISO 9001:2015体系中与领导有关的问题。在本文中,我们提出了领导力的6种定义,领导风格的一些例子和在这些风格中使用的激励方法,与沟通相关的质量管理问题相关的问题,8使用领导方法来满足客户的需求。高层管理人员展示了在特定组织中以客户为中心的领导能力和能力。10
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LEADERSHIP IN ISO 9001:2015
The aim of the paper is to analyze the question connected with leadership in the 5 implementation and management of the ISO 9001:2015 system. In the paper we presented the 6 definitions of leadership, some examples of leadership styles and the motivation method used 7 in those styles, problems connected to communication-related quality management issues, 8 using leadership methods to fulfill customers’ needs. Top management demonstrates leadership 9 and the ability to commit to customer focus within particular organization. 10
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