产品质量、价格、地点和顾客满意度对顾客忠诚度的影响

H. Zardi, Yunia Wardi, S. Evanita
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引用次数: 6

摘要

本研究的目的是分析:产品质量、价格、地理位置、顾客满意度对新邦拉雅餐厅顾客忠诚度的影响。这种类型的研究是因果描述性研究。本研究的人群是所有重复购买Simpang Raya Restaurant Bukittinggi产品的顾客。本研究数据收集技术采用观察法和问卷调查法。获得的数据分析技术将进行定量和定性分析。为了分析这些变量之间的关系,使用的分析方法是结构方程建模(SEM)分析,使用AMOS软件版本22。本研究结果表明:(1)产品质量对新邦拉雅餐厅顾客满意度有显著影响;(2)价格对新邦拉雅餐厅顾客满意度有显著影响;(3)地点对新邦拉雅餐厅顾客满意度有显著影响;(4)产品质量对顾客忠诚度没有影响(5)价格对顾客忠诚度没有影响(6)地理位置对顾客忠诚度有显著影响(7)顾客满意度对顾客忠诚度没有影响。
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Effect of Quality Products, Prices, Locations and Customer Satisfaction to Customer Loyalty Simpang Raya Restaurant Bukittinggi "Salero Nan Tau Raso"
The purpose of this research is to analyze: Influence of product quality, price, location, and customer satisfaction to customer loyalty Simpang Raya Restaurant. This type of research is causative descriptive research. The population in this study is all customers who make repeat purchases on the product of Simpang Raya Restaurant Bukittinggi. Data collection techniques in this study using observation techniques and questionnaires. Data analysis techniques obtained will be analyzed quantitatively and qualitatively. To analyze the relationship between these variables,analysis method used is this analysis of Structural Equation Modeling (SEM) uses AMOS Software version 22. The result of this research indicates that (1) product quality has significant effect to customer satisfaction of Simpang Raya Restaurant, Bukittinggi (2) price has significant effect to customer satisfaction of Simpang Raya Restaurant, Bukittinggi (3) Location has significant effect to customer satisfaction Simpang Raya Restaurant, Bukittinggi (4) Product quality has no effect to customer loyalty Restaurant Simpang Raya Bukittinggi (5) Price has no effect to customer loyalty Restaurant Simpang Raya Bukittinggi (6) Location has significant effect to customer loyalty Restaurant Simpang Raya Bukittinggi and (7) Customer satisfaction has no effect to customer loyalty Simpang Raya Restaurant, Bukittinggi.
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