Framework for measuring information technology value of government institution based on its performance

Mostly the primary objectives of government institutions using information technology (IT) is to support their effectiveness, efficiencies and productivity of services, however, very little has been written what the value of information technology and how to measure it. This paper presents the suggested framework for measuring the value of information technology based on its performance of government institutions by using non-financial indicators such as effectiveness, efficiency and productivity. Literature and document toward selected government institution study were conducted to assess the characteristics of information technology development and its usage in government institutions. The result of the research is the framework IT value measurement by using non-financial business performance approaches.