Quality Risk in Outsourcing

In an increasingly competitive environment, it seems to be important to analyze risks in term of quality bound to the different strategies of outsourcing. Indeed, beyond the advantages of the outsourcing at the strategic, financial, organizational and operational level, the outsourcing hides significant dangers which greatly link to the quality of the service. The objective of our research is to analyze risks in term of quality that take the Tunisian firms, in the setting of their textile and clothing activity, when they embark on the outsourcing of one or more of their process, and to examine the effect of this act on the global firm performance.