Identifying Conflict Management Methods of School Principals as Perceived by School Teachers in Jordan

The main purpose of this study was to identify conflict management methods used by secondary school principals based on the perspective of teachers. A sample of 256 male and female teachers participated in the study. The concept of conflict management was measured using cooperation, avoidance, waiver, competition, and settlement as a method to manage conflicts among teachers. The findings of the study indicated that ‘settlement’ was the most preferred method for conflict management by school principals, followed by cooperation, then by the waiver. Avoidance was the least preferred method to be used by school principals in conflict management. The results of the study revealed statistically no significant differences in gender, educational qualification, and experience among participants on the perceived conflict management method used by the school principals (p-value >0.05). The study recommended training courses for school principals to raise their awareness of conflict management.