分析了人们对在苏拉威西东南部的港口服务的满意度

Asriyati Asriyati, Hado Hado, Sufrianto Sufrianto, Maudhy Satyadharma
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引用次数: 0

摘要

本研究旨在调查公众对东南苏拉威西省运输服务局通过其服务单位提供的服务的满意度。研究实施仅针对4个轮渡港口UPTD,即baubauu - waara轮渡港口UPTD, torobuulu - tampo轮渡港口UPTD, Amolengo-Labuan轮渡港口UPTD和Kendari-Langara轮渡港口UPTD,实施时间为2023年3月至8月。研究样本为384名曾在九龙东区4个渡轮码头接受服务的乘客。研究结果显示,社区满意度为77,050分,处于良好水平。
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Analisis Tingkat Kepuasan Masyarakat terhadap jasa pelayanan Pelabuhan Penyeberangan di Provinsi Sulawesi Tenggara
This research wants to examine the level of public satisfaction with the services provided by the Southeast Sulawesi Provincial Transportation Service through its service units. The research implementation was only focused on 4 Ferry Port UPTDs, namely the Baubau-Waara Ferry Port UPTD, the Torobulu-Tampo Ferry Port UPTD, the Amolengo-Labuan Ferry Port UPTD and the Kendari-Langara Ferry Port UPTD, where the implementation time took place from March-August 2023. The research sample was 384 passengers who had received services at the 4 UPTD ferry ports. The research results concluded that the level of community satisfaction was 77,050 or in the good category.
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