政党管理过程中的危机公关要素

О. Л. Тупиця
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引用次数: 0

摘要

本文致力于研究危机沟通技术在党的管理领域应用中存在的问题。危机沟通在公共管理领域和业务流程管理领域得到了积极的应用。考虑到政党是一种“政治企业”,在其活动中使用营销技术,不断处于竞争环境中,并在政治市场的边界内运作,公共行政和商业环境领域中使用的危机传播的某些要素可能与政党管理领域相关。在其几十年的发展过程中,政党结构经历了选举权的扩张与新社会群体的出现、古典意识形态的危机与后物质价值观的蔓延、民粹主义的蔓延与政党结构分散化的出现等危机现象。在每一个阶段,政党或者从性质上改变其自身结构,融入新的政治现实,或者其结构经历衰退,表现为政党分裂,随后被更有效的结构所吸收。这篇文章的目的是审议在目前阶段可能威胁政党结构的主要危机趋势,以及预防和解决这些趋势的机制。解决特定的研究任务需要使用广泛的方法,如历史的、比较的、制度的和结构功能的。研究的结果是,有可能发展出一个可以应用于当事人管理领域的危机沟通的通用模型。这一模式包括以下阶段,其中可以加以区分:制定一项考虑到危机发展的所有可能情况的反危机措施计划;在初始阶段充分评估危机现象的规模和构成的威胁;在团队内部合理分配责任,实施抗危机措施;创建一个信息丰富的信息,可以清楚地回答最紧迫的问题。它应尽可能简短和具体,以大大缩小其可能解释的范围;该信息必须通过有关的通信渠道传播;建立有效的反馈机制,既要针对党内环境,又要获取外部利益相关者的反应。
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Елементи кризової комунікації у процесах партійного менеджменту
The article is devoted to the study of the problems of the application of crisis communication technologies in the field of party management. Crisis communication is actively used in the field of public administration and in the field of business process management. Taking into account the fact that a political party is a kind of "political enterprise", uses marketing technologies in its activities, is constantly in a competitive environment and functions within the boundaries of the political market, certain elements of crisis communication that are used in the field of public administration and business environment may be relevant for the field of party management.During the decades of its development, party structures experienced crisis phenomena caused by the expansion of electoral rights and the emergence of new social groups, the crisis of classical ideologies and the spread of post-material values, the spread of populism and the emergence of decentralized party structures. At each of these stages, political parties either qualitatively changed their own structure and integrated into the new political reality, or their structure underwent a decline, which consisted in party splits and subsequent absorption by more effective structures.The purpose of the article was to consider the main crisis trends that may threaten party structures at the current stage, the mechanisms of their prevention and resolution. Solving the specified research tasks necessitated the use of a wide range of methods, such as historical, comparative, institutional, and structural-functional.As a result of the research, it is possible to develop a generalized model of crisis communication that can be applied in the field of party management. This model consists of the following stages, among which it is possible to distinguish: creation of a plan of anti-crisis measures taking into account all possible scenarios of the development of the crisis; adequately assess the scale and threats posed by crisis phenomena at the initial stage; rationally distribute responsibilities within the team for the implementation of anti-crisis measures; create an informative message that would clearly answer the most pressing questions. It should be short and as specific as possible to significantly narrow the range of its possible interpretations; the message must be disseminated through a relevant communication channel; build an effective feedback system, which should be aimed both at the internal party environment and to obtain a reaction from external stakeholders.
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