应用统计过程控制提高临床工程部的绩效

Edgar González Campos
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摘要

本文论述了统计学作为临床工程领域的质量工具的基本作用,以改进和优化内部流程。本研究描述了在参考医院的临床工程部门应用SPC的方法。收集数据的时间很长,涉及多种医疗设备和核查程序。这些数据使用各种统计工具进行分析,如控制图、帕累托图和描述性统计。结果显示了部门流程的稳定性,这使得确定潜在改进的领域成为可能。统计分析揭示了以前不明显的行为模式和趋势。根据这些结论,对部门流程提出了具体的修改,以优化效率,降低成本,提高服务质量。这些基于证据的修改的实施表明,如果应用这些修改,它们将对临床工程部门的总体绩效产生积极影响,关键指标可以显著改善,反映出医疗设备可靠性和可用性的提高,计划外停机时间的减少,以及部门工作人员和设备用户满意度的提高。总之,本研究强调了SPC在临床工程中作为一种强有力的改进工具的重要性。通过采用基于数据和科学证据的方法,临床工程部门可以实现更高效和有效的流程管理,从而有助于提高医疗质量和患者安全。
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Application of statistical processes control for the performance improvement of a clinical engineering department
This article addresses the fundamental role of Statistical as a quality tool in the field of clinical engineering, to improve and optimize internal processes. This study describes the methodology used to apply the SPC in a reference hospital's clinical engineering department. Data was collected over an extensive period, involving multiple medical equipment and verification procedures. These data were analyzed using various statistical tools, such as control charts, Pareto charts, and descriptive statistics. The results showed stability in the department's processes, which made it possible to identify areas for potential improvement. Statistical analyses revealed behavior patterns and trends that were not previously apparent. Based on these conclusions, specific modifications were proposed in the department's processes to optimize efficiency, reduce costs, and improve service quality. The implementation of these modifications based on evidence suggests that they would positively impact the general performance of the clinical engineering department if applied Key indicators could improve significantly, reflecting increased medical equipment reliability and availability, decreased unscheduled downtime, and increased satisfaction for department staff and equipment users. In summary, this study highlights the importance of using SPC as a powerful improvement tool in clinical engineering. By adopting an approach based on data and scientific evidence, clinical engineering departments can achieve more efficient and effective management of their processes, contributing to higher-quality medical care and patient safety.
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