克罗地亚酒店经理对环境管理系统的态度:感知到的益处和障碍

Helena Šlogar, Stella Hrvatin
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引用次数: 0

摘要

研究人员指出了酒店对环境的重大不利影响,并建议将环境管理系统(EMS)作为识别、管理和减轻这些影响的解决方案。最高管理层成员采用环境管理系统的依据是他们所认为的益处和实施障碍。本研究旨在探讨克罗地亚酒店总经理对实施环境管理系统的预期效益和障碍的态度。数据是在 2021 年 4 月至 6 月期间通过在线问卷调查收集的。样本包括 32 位总经理,分别来自伊斯特拉、克瓦尔纳、北达尔马提亚、中达尔马提亚和南达尔马提亚的酒店。收集到的数据采用描述性统计进行分析。克罗地亚酒店经理认为,改善声誉和可持续资源治理是环管系统的主要益处,其次是降低成本。已实施环管系统的酒店经理认为行政负担、人力资源缺乏和知识匮乏是最主要的障碍,而未实施环管系统的酒店经理则认为实施成本、人力资源缺乏和基础设施变化是相当大的障碍。这项研究的结果深入分析了克罗地亚酒店业对环管系统好处和障碍的看法,在不同的背景下检验了以前的研究结果,为该领域做出了贡献。
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Croatian hotel managers’ attitudes towards environmental management systems: perceived benefits and barriers
Researchers have pointed out significant adverse environmental impacts of the hotels and suggested environmental management systems (EMS) as a solution for identifying, managing and mitigating those impacts. EMS are adopted by the top management members based on perceived benefits and implementation barriers. The purpose of this study is to explore the attitudes of general managers from Croatian hotels about perceived benefits of and barriers to EMS implementation. Data was collected with online questionnaires from April to June 2021. Sample included 32 general managers, representing hotels from Istria, Kvarner, North, Central and South Dalmatia. Collected data was analysed using descriptive statistics. Croatian hotel managers perceive improved reputation and sustainable resource governance, followed by cost reductions as the main benefits of EMS. Administrative burden, lack of human resources and lack of knowledge are perceived as the most significant barriers for managers of hotels with implemented EMS, while implementation costs, lack of human resources and infrastructure changes are perceived as considerable barriers by managers from hotels without EMS. The results of this study provide an insight about the perceived benefits and barriers of EMS in Croatian hospitality sector contributing to the field by testing the findings of previous research in different context.
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审稿时长
20 weeks
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