探索埃塞俄比亚国立医院医生在传递坏消息时采用的有效沟通策略。

IF 1.8 Q3 HEALTH CARE SCIENCES & SERVICES Patient Related Outcome Measures Pub Date : 2023-12-20 eCollection Date: 2023-01-01 DOI:10.2147/PROM.S390164
Alebel Guangul Gessesse, Jemal Mohammed Haile, Amanuel Gebru Woldearegay
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引用次数: 0

摘要

导言:传递坏消息(DBN)是医患沟通中极具挑战性的情况。本研究旨在深入了解医生在传递坏消息时所采用的各种沟通策略:这项定性研究对深度访谈进行了专题分析。根据医生向患者传达坏消息的参与情况,有目的性地选择了两家拥有大量患者的综合性医院的医生进行访谈。研究对数据进行了主题分析:对数据的主题分析表明,医生在传达坏消息时使用了几种沟通策略。这些沟通策略包括医患共同发起的沟通策略:((i) 与患者家属/护理人员讨论;(ii) 与其他医生和专家合作);患者参与/主导的沟通策略:((iii)与青少年单独或在没有家属陪同的情况下进行调查;(iv)帮助患者预测消息的内容;(v)确定患者与坏消息相关的情绪;(vi)评估患者的理解程度;(vii)最大限度地减少患者的焦虑);与医生相关的沟通策略:((viii)确保诊断结果准确无误;(xi)确定排斥的原因;(x)使用清晰简单的沟通方式传达坏消息)。结论:对医生来说,向患者传达坏消息是一项挑战。重要的是要清晰、准确,并让患者对这一消息有所准备。当患者在无人陪伴的情况下与他们的医疗服务提供者在一起时,他们可能会感觉更加舒适和坦诚。研究认为,医生需要做好准备,以敏感和有效的方式传达坏消息。
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Exploring Effective Communication Strategies Employed by Physicians in Delivering Bad News in Ethiopian State Hospitals.

Introduction: Delivering Bad News (DBN) presents a highly challenging situation in physician-patient communication. This study aims to gain insight into the various communication strategies employed by physicians when DBN.

Methods: This qualitative study conducted thematic analysis of in-depth interviews. Physicians from two comprehensive hospitals with large patient populations were selected purposively based on their engagement in delivering bad news to patients. Thematic analysis was made.

Results: Thematic analysis of the data revealed several communication strategies physicians use when delivering bad news. These communication strategies include. Jointly Initiated Physician-Patient Communication Strategies: ((i) Discussing with patient family/caregivers, (ii) Collaborating with other physicians and specialists), Patient-Engaged/Led Communication Strategies: ((iii) Investigating with adolescents alone or without the family, (iv) Helping patients predict what the news is, (v) Identifying patients' emotions related to bad news, (vi) Assessing patients' level of understanding, (vii) Minimizing patient anxiety), Physician-Related Communication Strategies: ((viii) Making sure diagnostic results are accurate, (xi) Identifying causes for rejection, (x) deliveringbad news using clear and simple communication).

Conclusion: Delivering bad news to patients can be challenging for physicians. It is important to be clear and accurate, and to prepare patients for the news. Patients may feel more comfortable and open when they are unaccompanied and with their healthcare provider. The study concluded that physicians need to be prepared to deliver bad news in a sensitive and effective manner.

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来源期刊
Patient Related Outcome Measures
Patient Related Outcome Measures HEALTH CARE SCIENCES & SERVICES-
自引率
4.80%
发文量
27
审稿时长
16 weeks
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