管理 "危机外溢 "这种粘性危机的新框架:危机传播专家小组的初步见解

IF 4.1 3区 管理学 Q2 BUSINESS Public Relations Review Pub Date : 2024-02-15 DOI:10.1016/j.pubrev.2024.102424
Taylor S. Voges , Yan Jin , Christen Buckley , LaShonda L. Eaddy , Xuerong Lu
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引用次数: 0

摘要

组织危机通常是从危机起源组织的角度进行研究的。根据危机类型的不同,其他组织可能会因为最初的危机而受到影响。这种新出现的危机类型--危机溢出--与危机起源组织一起影响组织,目前还没有得到充分研究。当前的研究完善了 "危机外溢 "的概念,并通过论证危机外溢与粘性危机之间的关系、制定概念框架、描绘危机外溢的多层次特征,以及为推进管理全行业复杂危机挑战的研究和实践指明新的方向,为这一具有挑战性的危机传播现象提出了新的视角。该框架在由危机传播高管组成的专家小组的反馈和评估基础上进一步完善,为危机外溢提供了独特的见解。
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A new framework for managing “crisis spillover” as a type of sticky crisis: Initial insights from a crisis communication expert panel

Organizational crises have often been examined from the perspective of the crisis origin organization. Depending on the crisis type, other organizations might experience impacts because of the initial crisis. This emerging type of crisis—the crisis spillover—one that affects organizations along with the crisis origin organization, is under researched. The current research refines the “crisis spillover” concept and proposes a new perspective for this challenging crisis communication phenomenon by arguing in favor of a relationship between the crisis spillover and sticky crises, developing a conceptual framework, mapping out multi-layer characteristics of crisis spillover and delineating new directions for advancing research and practice for managing industry-wide complex crisis challenges. The framework, further refined based on feedback and evaluation from an expert panel composed of crisis communication executives, provides unique insights into the crisis spillover.

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来源期刊
CiteScore
8.00
自引率
19.00%
发文量
90
期刊介绍: The Public Relations Review is the oldest journal devoted to articles that examine public relations in depth, and commentaries by specialists in the field. Most of the articles are based on empirical research undertaken by professionals and academics in the field. In addition to research articles and commentaries, The Review publishes invited research in brief, and book reviews in the fields of public relations, mass communications, organizational communications, public opinion formations, social science research and evaluation, marketing, management and public policy formation.
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