通过组织讲故事创造价值:外国政府公共关系中的战略叙事

IF 4.1 3区 管理学 Q2 BUSINESS Public Relations Review Pub Date : 2024-02-22 DOI:10.1016/j.pubrev.2024.102433
Phillip Arceneaux
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引用次数: 0

摘要

各国政府利用公共关系在联合国等国际场合宣传自己的利益。为了了解政府如何在精英竞争的环境中推销自己的价值,我比较了加拿大、爱尔兰和挪威在竞选安理会席位时的叙述。战略叙事分析的结果表明,爱尔兰讲述的故事最有说服力,创造了 "讲故事的国家 "的真实性,从而最大限度地提高了其价值。挪威未能实质性地阐明其外交政策背后的动机,这可能会影响利益相关者对其品牌的忠诚度。加拿大讲故事的能力最弱,其自说自话的叙事缺乏关怀感,使其在理事会任职的互惠性失去了可信度,有时甚至是自相矛盾的。我认为,这些不同的叙事方法有助于理解这些活动不同的投资回报率。将战略叙事作为价值主张的背景扩大了政府公共关系学术在国际关系、公共外交和国家品牌的跨学科性。最后,我将系统叙事、身份叙事和问题叙事进行了操作化,以强调实践者如何通过整体叙事最大化组织价值。
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Value creation through organizational storytelling: Strategic narratives in foreign government public relations

Governments use public relations to promote their interests in international venues like the United Nations. To understand how governments market their value in environments of elite competition, I compare Canadian, Irish, and Norwegian narratives while campaigning for seats on the Security Council. Results of a strategic narrative analysis suggest Ireland told the strongest stories, creating an authenticity as the ‘nation of storytellers’ that maximized its valuation. Norway failed to substantively articulate the motivation behind its foreign policy, likely impacting brand loyalty among stakeholders. Canada had the weakest storytelling, with self-referential narratives lacking a sense of care that discredited, and at times even contradicted, the mutuality of it serving on the council. I posit these varying storytelling approaches contribute to understanding the campaigns’ disparate ROIs. Contextualizing strategic narratives as value propositions expands the interdisciplinarity of government public relations scholarship at the nexus of international relations, public diplomacy, and nation branding. I conclude by operationalizing system, identity, and issue narratives to highlight how practitioners can maximize organizational value through wholistic storytelling.

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来源期刊
CiteScore
8.00
自引率
19.00%
发文量
90
期刊介绍: The Public Relations Review is the oldest journal devoted to articles that examine public relations in depth, and commentaries by specialists in the field. Most of the articles are based on empirical research undertaken by professionals and academics in the field. In addition to research articles and commentaries, The Review publishes invited research in brief, and book reviews in the fields of public relations, mass communications, organizational communications, public opinion formations, social science research and evaluation, marketing, management and public policy formation.
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