揭开 ChatGPT 的阴暗面:技术焦虑和技术压力的调节中介模型

Cong Doanh Duong, Thi Q. N. Ngo, The Anh Khuc, Nhat Minh Tran, Thi Phuong Thu Nguyen
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摘要

目的 关于采用人工智能(包括像 ChatGPT 这样的平台)对用户心理健康的不利影响的知识有限。目前的研究试图采用压力源-应变-结果范式和调节中介模型来研究技术焦虑如何调节强迫性使用 ChatGPT、技术压力和生活满意度之间的直接和间接关系。研究结果研究结果表明,强迫性使用 ChatGPT 对技术压力产生了实质性的积极影响,而技术压力则对生活满意度产生了消极影响。此外,尽管强迫性使用 ChatGPT 并未显示出显著的直接影响,但它通过技术压力间接影响了生活满意度。值得注意的是,研究发现技术焦虑对强迫使用 ChatGPT、技术压力和生活满意度之间的直接和间接关联都有显著的调节作用。原创性/价值本研究提供了一个全新的视角,运用压力源-应变-结果的视角,为技术焦虑和技术压力对强迫使用 ChatGPT 和用户生活满意度之间关系的调节作用提供了实证证据。因此,该研究为人工智能的应用及其对用户心理健康的影响提供了新的启示。
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Unraveling the dark side of ChatGPT: a moderated mediation model of technology anxiety and technostress
PurposeLimited knowledge exists regarding the adverse effects of artificial intelligence adoption, including platforms like ChatGPT, on users’ mental well-being. The current research seeks to adopt the insight from the stressor-strain-outcome paradigm and a moderated mediation model to examine how technology anxiety moderates the direct and indirect relationships between compulsive use of ChatGPT, technostress, and life satisfaction.Design/methodology/approachDrawing data from a sample of 2,602 ChatGPT users in Vietnam, PROCESS macro was approached to test the moderated mediation model.FindingsThe findings indicate that compulsive use of ChatGPT exhibited a substantial and positive impact on technostress, while technostress was found to have a negative influence on life satisfaction. Moreover, although compulsive use of ChatGPT did not show a significant direct effect, it indirectly impacts life satisfaction via technostress. Remarkably, technology anxiety was found to significantly moderate both direct and indirect associations between compulsive use of ChatGPT, technostress, and life satisfaction.Practical implicationsBased on the findings of this research, some practical implications are provided.Originality/valueThe research offers a fresh perspective by applying the stressor-strain-outcome perspective to provide empirical evidence on the moderated mediation effects of technology anxiety and technostress on the relationship between compulsive use of ChatGPT and users’ life satisfaction. The research thus sheds new light on artificial intelligence adoption and its effects on users’ mental health.
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