{"title":"测量游客对公共场所拥堵的主观和客观情绪反应","authors":"Rotem Mashkov, N. Shoval","doi":"10.1177/00472875241249385","DOIUrl":null,"url":null,"abstract":"Research on the ties between congestion and visitors’ experiences in a destination has primarily used subjective methods. The current study proposes that the emotional, subjective visitor response to congestion be measured alongside the objective experience, in real time and real-world conditions. To do so, advanced tracking methods in time and space (GPS) were combined with the Experience Sampling Method (ESM), which includes self-reporting and physiological monitoring of electrodermal activity (SCL). An intra-subject experiment was designed, with all participants asked to traverse an identical path in Jerusalem’s main market, Mahane Yehuda, under two different crowding conditions. The partial concordance between subjective and objective arousal highlights the methodology’s significance for increasing our understanding of a visit’s emotional dimension in urban destinations, particularly congested public spaces. Alongside the study’s limitations, the practical application of the methodology for tourist destinations and urban settings that face congestion and overcrowding is discussed, aiming to improve the quality of the visitor experience and urban well-being.","PeriodicalId":48435,"journal":{"name":"Journal of Travel Research","volume":null,"pages":null},"PeriodicalIF":8.0000,"publicationDate":"2024-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Measurement of Visitors’ Subjective and Objective Emotional Response to Congestion in Public Spaces\",\"authors\":\"Rotem Mashkov, N. Shoval\",\"doi\":\"10.1177/00472875241249385\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Research on the ties between congestion and visitors’ experiences in a destination has primarily used subjective methods. The current study proposes that the emotional, subjective visitor response to congestion be measured alongside the objective experience, in real time and real-world conditions. To do so, advanced tracking methods in time and space (GPS) were combined with the Experience Sampling Method (ESM), which includes self-reporting and physiological monitoring of electrodermal activity (SCL). An intra-subject experiment was designed, with all participants asked to traverse an identical path in Jerusalem’s main market, Mahane Yehuda, under two different crowding conditions. The partial concordance between subjective and objective arousal highlights the methodology’s significance for increasing our understanding of a visit’s emotional dimension in urban destinations, particularly congested public spaces. Alongside the study’s limitations, the practical application of the methodology for tourist destinations and urban settings that face congestion and overcrowding is discussed, aiming to improve the quality of the visitor experience and urban well-being.\",\"PeriodicalId\":48435,\"journal\":{\"name\":\"Journal of Travel Research\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":8.0000,\"publicationDate\":\"2024-05-10\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Travel Research\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://doi.org/10.1177/00472875241249385\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Travel Research","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1177/00472875241249385","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Measurement of Visitors’ Subjective and Objective Emotional Response to Congestion in Public Spaces
Research on the ties between congestion and visitors’ experiences in a destination has primarily used subjective methods. The current study proposes that the emotional, subjective visitor response to congestion be measured alongside the objective experience, in real time and real-world conditions. To do so, advanced tracking methods in time and space (GPS) were combined with the Experience Sampling Method (ESM), which includes self-reporting and physiological monitoring of electrodermal activity (SCL). An intra-subject experiment was designed, with all participants asked to traverse an identical path in Jerusalem’s main market, Mahane Yehuda, under two different crowding conditions. The partial concordance between subjective and objective arousal highlights the methodology’s significance for increasing our understanding of a visit’s emotional dimension in urban destinations, particularly congested public spaces. Alongside the study’s limitations, the practical application of the methodology for tourist destinations and urban settings that face congestion and overcrowding is discussed, aiming to improve the quality of the visitor experience and urban well-being.
期刊介绍:
The Journal of Travel Research (JTR) stands as the preeminent, peer-reviewed research journal dedicated to exploring the intricacies of the travel and tourism industry, encompassing development, management, marketing, economics, and behavior. Offering a wealth of up-to-date, meticulously curated research, JTR serves as an invaluable resource for researchers, educators, and industry professionals alike, shedding light on behavioral trends and management theories within one of the most influential and dynamic sectors. Established in 1961, JTR holds the distinction of being the longest-standing among the world’s top-ranked scholarly journals singularly focused on travel and tourism, underscoring the global significance of this multifaceted industry, both economically and socially.