南非开普敦混合动力公共交通系统的用户信息需求

IF 2.4 Q3 TRANSPORTATION Case Studies on Transport Policy Pub Date : 2024-06-08 DOI:10.1016/j.cstp.2024.101243
Bianca B. Ryseck
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引用次数: 0

摘要

在城市中,公共交通信息失衡的现象非常普遍,这些系统由定时和不定时模式组成,阻碍了用户的出行能力。尽管私营和公共实体都在寻求基于信息的技术解决方案来帮助用户驾驭这些系统,但人们对用户在驾驭这些复杂的混合系统时需要哪些信息仍然知之甚少。特别是对于那些无法使用私人替代出行方式的公共交通用户来说,获取所有出行方式的相关信息可以让他们获得更适合自己需求和偏好的出行信息。本研究通过对南非开普敦公共交通用户进行半结构式访谈和最佳-最差比例调查,调查了用户在计划非日常混合出行时需要哪些信息。用户对信息的需求是广泛的,超出了公开提供的信息范围,不仅包括单独的可用交通服务,还包括这些集体服务。本文提供了一种调查用户信息需求的方法,使决策者能够更好地调整信息和数据战略,通过乘客信息支持混合公共交通系统的整合。
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User information needs for hybrid public transport systems in Cape Town, South Africa

Public transport information imbalances are rife in cities with hybrid systems composed of scheduled and unscheduled modes, hindering users’ ability to access mobility. Though private and public entities alike are seeking information-based technological solutions to aid users to navigate these systems, there is still little understanding of what information users need to navigate these complex hybrid systems. Particularly for captive public transport users who do not have access to private alternative means of travel, access to relevant information across all modes could enable access to information on trips that better suit their needs and preferences. Through semi-structured interviews followed by a best-worst scaling survey with captive public transport users in Cape Town, South Africa, this study investigates what information users need to plan non-routine hybrid journeys. Information needs are extensive, ranging beyond that which is publicly offered, not only on available transport services in isolation, but also across these collective services. This paper provides a method for investigating the information needs of users to enable policy makers to better align information and data strategies to support the integration of hybrid public transport systems through passenger information.

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CiteScore
5.00
自引率
12.00%
发文量
222
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