{"title":"客户不文明行为对我的价值有何启示？顾客不文明行为对自尊和工作满意度短期影响的日记研究","authors":"Valentina Sommovigo, Lorenzo Filosa, Stevan Hobfoll, Simone Tavolucci, Valentina Rosa, Guido Alessandri","doi":"10.1080/02678373.2024.2364609","DOIUrl":null,"url":null,"abstract":"This study aims to clarify what are the short-term effects of customer incivility on targeted employees’ self-esteem and job satisfaction. We hypothesised that daily customer incivility reported at...","PeriodicalId":48199,"journal":{"name":"Work and Stress","volume":null,"pages":null},"PeriodicalIF":5.6000,"publicationDate":"2024-06-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction\",\"authors\":\"Valentina Sommovigo, Lorenzo Filosa, Stevan Hobfoll, Simone Tavolucci, Valentina Rosa, Guido Alessandri\",\"doi\":\"10.1080/02678373.2024.2364609\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study aims to clarify what are the short-term effects of customer incivility on targeted employees’ self-esteem and job satisfaction. We hypothesised that daily customer incivility reported at...\",\"PeriodicalId\":48199,\"journal\":{\"name\":\"Work and Stress\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":5.6000,\"publicationDate\":\"2024-06-12\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Work and Stress\",\"FirstCategoryId\":\"102\",\"ListUrlMain\":\"https://doi.org/10.1080/02678373.2024.2364609\",\"RegionNum\":2,\"RegionCategory\":\"心理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"PSYCHOLOGY, APPLIED\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Work and Stress","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1080/02678373.2024.2364609","RegionNum":2,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
What does the customer incivility tell me about my worth? A diary study on the short-term effects of customer incivility on self-esteem and job satisfaction
This study aims to clarify what are the short-term effects of customer incivility on targeted employees’ self-esteem and job satisfaction. We hypothesised that daily customer incivility reported at...
期刊介绍：
Work & Stress is an international, multidisciplinary quarterly presenting high-quality papers concerned with the psychological, social and organizational aspects of occupational health and well-being, and stress and safety management. It is published in association with the European Academy of Occupational Health Psychology. The journal publishes empirical reports, scholarly reviews and theoretical papers. It is directed at occupational health psychologists, work and organizational psychologists, those involved with organizational development, and all concerned with the interplay of work, health and organisations. Research published in Work & Stress relates psychologically salient features of the work environment to their psychological, behavioural and health consequences, focusing on the underlying psychological processes. The journal has become a natural home for research on the work-family interface, social relations at work (including topics such as bullying and conflict at work, leadership and organizational support), workplace interventions and reorganizations, and dimensions and outcomes of worker stress and well-being. Such dimensions and outcomes, both positive and negative, include stress, burnout, sickness absence, work motivation, work engagement and work performance. Of course, submissions addressing other topics in occupational health psychology are also welcomed.
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