Elena Kick, I. Schiedermair, M. Baumgartner, Tobias Kopp, Steffen Kinkel
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Abstract The absence of individual key personnel can have a significant impact on companies’ business operations. It is therefore important for companies to analyse business-critical processes and secure them through knowledge management activities. In this article, we present the characteristics of business-critical processes and a tool for identifying and prioritising them, thereby making an important contribution to preventive, systematic knowledge management.