通过有效的混凝土配送战略提高客户满意度

Shoufei Hu
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引用次数: 0

摘要

混凝土配送是城市建设不可或缺的一部分。如何在调度车辆的同时满足客户需求,提高客户满意度成为研究热点。针对混凝土配送中的车辆调度问题,考虑大客户的优先分配,可以提高大客户的满意度,同时提高企业的长期效益。本文介绍了混凝土配送的特点,分析了混凝土配送存在的问题,并从加大政策支持力度、提高商品混凝土配送信息化水平、建立商品混凝土配送标准等方面提出了对策,为解决调度问题提供了方法。
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Improve Customer Satisfaction through Effective Concrete Distribution Strategies
Concrete distribution is an indispensable part of urban construction. How to meet the needs of customers and improve customer satisfaction while scheduling vehicles has become a research hotspot. Aiming at the vehicle scheduling problem in concrete distribution, and considering the priority distribution of large customers can improve the satisfaction of large customers, and at the same time improve the long-term benefits of enterprises. This paper introduces the characteristics of concrete distribution, and analyzes the existing problems of concrete distribution, and puts forward countermeasures from the aspects of increasing policy support, improving the information level of commercial concrete distribution, and establishing the standard of commercial concrete distribution, so as to provide methods for solving the scheduling problem.
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