Improving waste collectors' environmental responsibilities in Indonesia: A policy framework

The responsibility of the garbage collector officer towards the environment largely determines the reliability of the waste management system. The study develops a policy framework for a waste management system using an SEM approach to the environmental responsibility of a garbage collector officer. From a case study in Indonesia, a survey of 246 formal waste collectors in Denpasar’s waste management system assessed their opinion of the internal service quality. The analysis determines the impact of internal service quality elements on job satisfaction and environmental responsibility. Model-fit statistics confirm the validity and reliability of the model and indicate that tangibility, reliability, assurance, and empathy positively affect job satisfaction. Meanwhile, management responsiveness does not have a statistically significant effect. The study suggests that waste management should acknowledge the indirect influence of internal service quality on the environmental responsibility of waste collectors through job satisfaction factors.