Mentor is power! Exploring the moderating role of mentorship between proactive personality and employee silence behavior in hotel industry

This paper studies the influence of proactive personalities of hotel employees on their silence behavior and tests the moderating effect of psychosocial support, career development, and role modeling functions (namely mentoring functions). The sample comprises employees in 5-star hotels in Taiwan who are willing to participate in the study. Purposive sampling is employed and 450 questionnaires are distributed to hotel employees. The number of useful questionnaires is 373. The results indicate that proactive personality negatively influences employee silence; the career development function moderates the influence of proactive personality on employee silence; the psychosocial support function moderates the influence of proactive personality on employee silence; and the role modeling function moderates the influence of proactive personality on employee silence. The results of our analysis fill the research gap in the hospitality literature regarding the influences of proactive personality and mentoring functions on hotel employees' silence behavior.