Cleaning up Los Angeles: The construction and non-resolution of a sanitation infrastructure crisis

Focusing specifically on sanitation services in Los Angeles (LA) City, I examine (1) how various stakeholders socially construct and mobilise around breakdowns in public infrastructure and (2) how technology is used, both practically and politically, to address breakdowns. Through an archival analysis of six years of LA City Council documents and proceedings, supplemented by interviews with four key informants, I demonstrate how, in 2014 Los Angeles, media and political actors constructed a perceived crisis in trash services. In responding to claims of inadequate and biassed services, City sanitation officials blamed technological glitches and deceptive data. To address the crisis, the sanitation department developed a database to track neighbourhood cleanliness and strategically deploy sanitation workers to the areas most in need. Despite local politicians’ and sanitation officials’ presentation of technological innovation as a panacea, the database had little effect and was deactivated after three years. The failure of the database is attributed to two dynamics: first, inverted development wherein LASAN prematurely developed and deployed digital technology before a strong analogue foundation had been established to make the technology functional and efficient; and second, LASAN utilised the cleanliness indexing database as a form of mediatised stopgap technology. Although the database ultimately proved to be of little practical use, LASAN’s public relations strategy around the database effectively intervened in a political crisis and reinforced the agency’s power.