在眼科服务中成功实施流程审查。

M Crass, M Munro
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引用次数: 4

摘要

解释最近有相当多的宣传声称,约有70%的业务流程再造工作不成功,主要是因为没有考虑到人为因素。概述在急症服务国家卫生服务信托基金内在单一专科外科服务中开展的工作以及取得的成果。建议信托基金和考虑采取类似行动的其他保健雇主从该项目中获得一些经验教训:特别是确定目标;项目前的准备工作;以及详细的实施后效益分析。
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Successful implementation of process review in ophthalmology services.

Explains that considerable recent publicity has been given to the claim that around 70 per cent of business process re-engineering exercises are unsuccessful, mainly because of failure to take human factors into account. Outlines the work undertaken in a single specialist surgical service, within an acute services National Health Service Trust, and the outcomes achieved. Suggests that there are points arising from the project to be learned both by the Trust and by other health-care employers contemplating similar exercises: in particular, deciding objectives; the preparation undertaken prior to the project; and detailed post-implementation benefit analysis.

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