机长和副驾的影响范围。

CRM advocate Pub Date : 1994-01-01
J R Law, J A Wilhelm
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引用次数: 0

摘要

尽管“机组人员”日益成为技术和客户关系管理培训的重点单位,但最近的一项研究表明,个别机组人员以独特的方式对机组人员施加影响。船长和副驾驶的行为对“船员”的整体表现既有积极的影响,也有消极的影响。船长最常使用简报和领导行为来影响船员。另一方面,副驾通过使用询问/主张/倡导、准备/计划/警戒活动和技术熟练程度来影响船员的表现。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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Captain's and first officers' spheres of influence.

Although the "crew is increasingly the unit of focus for technical and CRM Training, a recent study documented that individual crew members exert influence over the crew in unique ways. The actions of captains and first officers influenced the overall performance of the "crew" both positively and negatively. Captains most often used briefings and leadership behaviors to influence crews. First Officers, on the other hand, influenced crew performance by their use of Inquiry / Assertion / Advocacy, Preparation / Planning / Vigilance activities, and Technical Proficiency.

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