How to avoid having to run - hide - fight".

"Zero incidents" is the goal every security planner should work to achieve. The tools to build a "zero incidents" environment involve: * Acknowledging that violence is preventable. * Providing optimum customer service to every visitor, patient, family member. They are all VIP'S. * A strong emphasis on documentation. * Honoring and responding to staff intuition. *A proactive threat response program-policy. * Teaching all staff the verbal/non-verbal warning signs of violence. * Proactively contacting individuals of concern, making direct contact. * Having a strong domestic violence response and support plan. Active Shooter and Code Silver planning should also involve the crucial component of violence prevention and "zero incidents" philosophy. By merging these two, security planners will achieve the best of all possible outcomes. They will teach staff how to run, hide and fight and at the same time build a culture and workforce that provides both maximum customer support and staff awareness.