情商:在充满挑战的时期对高等教育专业服务团队成员的重要性

IF 2.5 Q1 EDUCATION & EDUCATIONAL RESEARCH Management in Education Pub Date : 2022-03-17 DOI:10.1177/08920206221085794
A. Coleman, Azhar Ali
{"title":"情商:在充满挑战的时期对高等教育专业服务团队成员的重要性","authors":"A. Coleman, Azhar Ali","doi":"10.1177/08920206221085794","DOIUrl":null,"url":null,"abstract":"In recent years a variety of trends have increased uncertainty over the future of the Higher Education (HE) sector. While these create challenges for all staff, they potentially impact most on non-academic staff, due to long standing misunderstanding and undervaluing of their roles and despite them representing almost half of all jobs within the sector. In this context, leaders’ abilities to manage emotions in the workplace appear to be at a premium. However emotionality remains under-explored both generally within HE and in non-academic contexts particularly. This article summarizes findings from research into the impact perceptions of managers’ abilities to display Emotional Intelligence (EI) has on the wellbeing, attitudes and performance of staff within the context of a professional services team in one English university. It found perceptions of managers’ EI could be a powerful influence on team members’ mental health, including stress and anxiety. Furthermore, when managers were viewed as being Emotionally Intelligent, staff reported this significantly impacted their motivation and could lead to tangible improvements in core areas of job performance, including commitment, flexibility and discretionary effort. It recommends Higher Education Institutions (HEIs) consider placing greater emphasis on developing understanding of EI throughout their workforce while also building capacity in its practice amongst current and prospective managers.","PeriodicalId":40030,"journal":{"name":"Management in Education","volume":null,"pages":null},"PeriodicalIF":2.5000,"publicationDate":"2022-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Emotional Intelligence: Its importance to HE professional services team members during challenging times\",\"authors\":\"A. Coleman, Azhar Ali\",\"doi\":\"10.1177/08920206221085794\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In recent years a variety of trends have increased uncertainty over the future of the Higher Education (HE) sector. While these create challenges for all staff, they potentially impact most on non-academic staff, due to long standing misunderstanding and undervaluing of their roles and despite them representing almost half of all jobs within the sector. In this context, leaders’ abilities to manage emotions in the workplace appear to be at a premium. However emotionality remains under-explored both generally within HE and in non-academic contexts particularly. This article summarizes findings from research into the impact perceptions of managers’ abilities to display Emotional Intelligence (EI) has on the wellbeing, attitudes and performance of staff within the context of a professional services team in one English university. It found perceptions of managers’ EI could be a powerful influence on team members’ mental health, including stress and anxiety. Furthermore, when managers were viewed as being Emotionally Intelligent, staff reported this significantly impacted their motivation and could lead to tangible improvements in core areas of job performance, including commitment, flexibility and discretionary effort. It recommends Higher Education Institutions (HEIs) consider placing greater emphasis on developing understanding of EI throughout their workforce while also building capacity in its practice amongst current and prospective managers.\",\"PeriodicalId\":40030,\"journal\":{\"name\":\"Management in Education\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":2.5000,\"publicationDate\":\"2022-03-17\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Management in Education\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1177/08920206221085794\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"EDUCATION & EDUCATIONAL RESEARCH\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Management in Education","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/08920206221085794","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"EDUCATION & EDUCATIONAL RESEARCH","Score":null,"Total":0}
引用次数: 1

摘要

近年来,各种趋势增加了高等教育部门未来的不确定性。尽管这些给所有员工带来了挑战,但由于长期以来对非学术人员角色的误解和低估,尽管他们几乎占该行业所有工作岗位的一半,这些挑战可能对非学术员工影响最大。在这种情况下,领导者在工作场所管理情绪的能力似乎很重要。然而,无论是在高等教育中,还是在非学术环境中,情绪性都仍然没有得到充分的探索。本文总结了一项研究的结果,即在一所英国大学的专业服务团队中,管理者展示情商的能力对员工的幸福感、态度和表现的影响。研究发现,管理者对EI的认知可能会对团队成员的心理健康产生强大影响,包括压力和焦虑。此外,当管理人员被认为在情感上很聪明时,工作人员报告说,这会显著影响他们的动机,并可能导致工作表现核心领域的切实改善,包括承诺、灵活性和自由裁量权。它建议高等教育机构(HEI)考虑更加重视在全体员工中培养对EI的理解,同时在现任和未来的管理者中培养其实践能力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
Emotional Intelligence: Its importance to HE professional services team members during challenging times
In recent years a variety of trends have increased uncertainty over the future of the Higher Education (HE) sector. While these create challenges for all staff, they potentially impact most on non-academic staff, due to long standing misunderstanding and undervaluing of their roles and despite them representing almost half of all jobs within the sector. In this context, leaders’ abilities to manage emotions in the workplace appear to be at a premium. However emotionality remains under-explored both generally within HE and in non-academic contexts particularly. This article summarizes findings from research into the impact perceptions of managers’ abilities to display Emotional Intelligence (EI) has on the wellbeing, attitudes and performance of staff within the context of a professional services team in one English university. It found perceptions of managers’ EI could be a powerful influence on team members’ mental health, including stress and anxiety. Furthermore, when managers were viewed as being Emotionally Intelligent, staff reported this significantly impacted their motivation and could lead to tangible improvements in core areas of job performance, including commitment, flexibility and discretionary effort. It recommends Higher Education Institutions (HEIs) consider placing greater emphasis on developing understanding of EI throughout their workforce while also building capacity in its practice amongst current and prospective managers.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
Management in Education
Management in Education Social Sciences-Education
CiteScore
3.00
自引率
7.70%
发文量
28
期刊介绍: Management in Education provides a forum for debate and discussion covering all aspects of educational management. We therefore welcome a range of articles from those dealing with day-to-day management to those related to national policy issues. Our peer review policy helps to enhance the range and quality of the articles accepted supporting those new to publication and those that are more expereienced authors. We publish research findings, opinion pieces and individual stories and our contributors come from all sectors of education.
期刊最新文献
Editorial July 2024 Examining educational continuity in distance learning guidance documents: A content analysis of the Ministry of Education response to COVID-19 in Belize An analysis of the codes of college governance in England, Northern Ireland, Scotland and Wales and recommendations for improvement The Odyssey of Ukrainian Universities: From quality assurance to a culture of quality education Development and validation of teachers’ psychological empowerment scale in Ethiopian context
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1