对称、包容与职场冲突:两种领导策略对员工拥护与离职的冲突管理效应

IF 3.1 Q1 COMMUNICATION Journal of Communication Management Pub Date : 2022-07-20 DOI:10.1108/jcom-01-2022-0011
Hyelim Lee, X. Zhang, Yoon Hi Sung, S. Lee, Jeong-Nam Kim
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引用次数: 1

摘要

本研究旨在考察两种管理策略(对称沟通和包容性管理)在处理工作场所冲突(人际/组织层面)中的作用,特别是在员工倡导和离职意向方面。设计/方法/方法总共使用了三个员工调查数据集来检验假设和研究问题。2个辅助数据集来自韩国(N = 600和N = 285), 1个数据集来自美国(N = 381)。对每个数据集进行了一系列层次多元回归。这三项研究都表明,工作场所的人际冲突不仅会增加工作流动率,还会增加维权。此外,在韩国员工中,对称沟通和包容性管理都增加了员工的拥护,降低了员工的离职意愿。然而,在美国的数据中,只有对称的沟通才有这样的效果,增强了员工的倡导,降低了员工的离职意愿。独创性/价值本研究为从业者提供了如何从沟通(对称沟通)和/或行为策略(包容性管理)的角度处理工作场所冲突的见解。此外,作为一项指标来检验管理策略的有效性,本研究建议员工的倡导行为,因为它的效果“集结部队”。
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Symmetry, inclusion and workplace conflicts: conflict management effects of two leadership strategies on employee advocacy and departure
PurposeThis research aims to examine how two management strategies (symmetrical communication and inclusive management) work in handling workplace conflicts (interpersonal/organizational levels), especially with regard to employee advocacy and job turnover intentions.Design/methodology/approachA total of three employee survey datasets were used to test hypotheses and research questions. Two secondary datasets were obtained in South Korea (N = 600 and N = 285), and one dataset was collected in the USA (N = 381). A series of hierarchical multiple regressions were performed for each dataset.FindingsAll three studies showed that interpersonal workplace conflict increased not only job turnover but also advocacy. In addition, in South Korean employees, both symmetrical communication and inclusive management increased employee advocacy and decreased job turnover intentions. However, in the US data, only symmetrical communication had such effects, enhancing employee advocacy and lowering job turnover intentions.Originality/valueThe study provides insights for practitioners into how to handle workplace conflicts from the perspective of communication (symmetrical communication) and/or behavioral strategies (inclusive management). Also, as an index to examine the effectiveness of management strategies, this study suggests advocacy behavior of employees given its effect of “rallying the troops.”
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来源期刊
CiteScore
5.40
自引率
6.50%
发文量
29
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