Returnable packaging in e-commerce from socio-economic perspective – research results

Growth in online sales results in an increase in the number of containers remaining in economic circulation, causing both economic (increased costs of container production, storage and disposal) and environmental effects. One way to reduce the scale of this problem would be to introduce reusable packaging, which enterprises could use as part of their e-commerce solutions. The question remains, however, whether the customers are ready for this. What is their opinion on implementing such a solution? Would they be willing to pay a deposit for using such containers? This paper aims to suggest individual returnable packaging solutions that can be used in e-commerce to manifest corporate social responsibility and reflect customer attitudes towards them. The paper is empirical, with the empirical part presenting the results of the author's study.